I think it's fair to say that airlines and hotels make money at the margins.
In other words, you have various groups of guests you can "count on," and then it's filling those extra seats and rooms at the highest possible yields that has the greatest impact on your bottom line. That's why dynamic pricing and inventory/revenue management are so important.
One of my favorite things about constantly being on the road is experiencing well executed hospitality. The hotel industry is often referred to as the "hospitality industry," and in theory for good reason. But when you're flying or staying at a hotel, how often do you really feel like a guest as opposed to a transaction?
A Starwood SVP appeared on Bloomberg the other day to explain that 2% of their guests generate 30% of their profits.
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PointCentric uncovered a 90,000 mile signup bonus for the Virgin Atlantic co-brand credit card. They used to offer the card as an American Express (one of those oddball American Express cards not issued by American Express). Now it’s a MasterCard. It’s advertised as a signup bonus of up to 90,000 miles but I wouldn’t think […]
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There are several airlines operating all business class configurations, from British Airways' Club World London City service between New York and London, to La Compagnie's new service between New York and Paris.
But here's one I had never heard of until today, thanks to this amazing airliners.net trip report of the inaugural. And unfortunately it looks like it's too late, since it has been discontinued already.
AZAL Azerbaijan operated an all business class 727 service twice per week between Baku and Geneva. Apparently it was the last ex-Northwest 727 still flying.
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Cathay Pacific will start Boston – Hong Kong service in May of next year. This is exciting because Cathay Pacific is my overall favorite airline, and their Hong Kong – New York JFK service is my favorite flight in the world. When I first saw the news I thought it would be like the Newark […]
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Last August Cathay Pacific made a game of announcing their newest US destination. They said within a few days they'd announce service to one of the pictured destinations, which included Boston, Seattle, Miami, and Newark.
Their newest destination ended up being Newark, much to my disappointment (because it's not really a "unique" market, since they already have 4x daily flights to New York JFK.
Yesterday Cathay Pacific played a similar game on their Facebook and Instagram, having us guess their latest city. Their first picture made it pretty obvious the newest destination would be Boston based on the "red socks."
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