Airline policies can be cumbersome, arcane, even byzantine. One frequent flyer program who works for a major airline told me earlier this year that he finds himself in meetings with his colleagues, talking through how a change might work to the program, and he’ll find himself having to stop and have someone remind the group […]
The post The Strangest Airline Policy Ever Has a Deceptively Simple Explanation appeared first on View from the Wing.
On Friday I shared the somewhat crazy story of how my plane side bag was simply left on the tarmac in Salt Lake City, and all the drama that followed. The "highlight" of the drama, no doubt, was when a supervisor threatened to call the cops on me for something I didn't do.
At the end of the last installment I discovered that my bag had been sitting on the tarmac in Salt Lake City all along. The previously hostile but now overly friendly supevisor, P, informed me that my bag would be placed on the next flight to Los Angeles. It was scheduled to land at 3:30PM. Apparently they couldn’t check the bag through to my final destination, but rather I’d have to pick it up at baggage claim.
My connection was at 4:45PM, so that could have worked... barely.
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This has been a year of innovation on the hotel front, both good and bad. On the bad side, we saw Hilton and Marriott both tighten up their global cancellation policies, requiring you to cancel flexible stays at least one day prior to arrival. That's a pretty customer unfriendly move, given that travelers were often already paying a premium for a flexible rate.
On the plus side, we've also seen IHG, Marriott, and Starwood add complimentary in-room wifi. The exact terms have varied, though in all three instances there have been "catches," like needing to be a member of their loyalty program and/or booking your reservation directly with the hotel (not that those are big hurdles).
Well, it looks like Hyatt is one-upping the other chains. Hyatt will be adding complimentary, unlimited no strings attached wifi at all properties globally as of February 2015. It doesn't matter if you're a member of Gold Passport, or if you booked directly through Hyatt. All guests will receive complimentary wifi.
The post Hyatt To Offer Free Wifi Globally — No Strings Attached appeared first on One Mile at a Time.
Last Wednesday I wrote that Starwood is introducing free internet for all guests and that this follows Marriott and also IHG. At the time I wrote, It will be interesting to see how long Hyatt (which just extended its room type guarantee to all members) and Hilton can buck the trend, or whether they’ll lose […]
The post Hyatt Announces Free Internet for All Guests: Leaves Hilton in the Cold, and Calls Attention to Sparse Gold Passport Platinum Status appeared first on View from the Wing.