Back in April of last year, I wrote Five Times Consumers Won Against Frequent Flyer Program Changes. In the aftermath of American’s elimination of stopovers on international awards at the international gateway city and elimination of distance-based awards, I wrote about when consumer uproar caused American to never implement an announced $5 award redemption fee. […]
The post Why Consumers Used to Win When They’d Voice Objections to Changes, and Why You Won’t Win Today. appeared first on View from the Wing.
from View from the Wing http://viewfromthewing.boardingarea.com/2015/02/08/consumers-used-win-theyd-voice-objections-changes-wont-win-today/