American is honoring recent business class mistake fares to China. But those fares are front of mind as the airline rolls out new bonuses for premium customers -- and AAdvantage is going out of its way *not* to award mistake fare passengers even more than they are already are. Is this a good strategy? Is it fair?
Continue reading Flying on a Mistake Fare? You’re Not a Customer Whose Business We Want to Incentivize....
from View from the Wing http://viewfromthewing.boardingarea.com/2015/04/07/flying-on-a-mistake-fare-youre-not-a-customer-whose-business-we-want-to-incentivize/