I just flew Singapore Airlines business class from Frankfurt to New York JFK, and had an absolutely amazing flight. It was my first longhaul flight in Singapore Airlines business class in about five years, and I felt like I was in first class. I’ll cover that in more detail in a separate post, though.
This flight was also unique for me since it was my first Singapore Airlines flight with inflight wifi. Their inflight wifi provider is OnAir, and Singapore is apparently progressively installing wifi throughout their Airbus A380 and Boeing 777-300ER fleet.
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Yesterday I posted about the targeted promotion I received from Hyatt Gold Passport, offering 50,000 bonus Gold Passport points after 20 stays.
Typically when there are targeted promotions there are several versions of it, and it can take a while for every eligible member to be contacted. After all, with millions of members all emails will rarely go out at exactly the same time. I recommended that people wait before being disappointed that they weren’t targeted.
That didn’t happen. A lot of people were pissed, and even said they would be switching stays to Starwood or another chain, despite the fact that other hotel chains haven’t even announced their fall promotion yet.
The post Are Targeted Loyalty Program Promotions Unfair? appeared first on One Mile at a Time.
Reader Young asked the following question on the "Ask Lucky" page of the blog:
"Hi, Ben,
My family recently completed a trip between US and Europe. We reserved four business class seats using US Airways’ mileage. On the way back from FRA to ORD, United Airline downgraded three of our seats from Business class to Economy class because the scheduled flight was cancelled due to weather condition. Only my seat was preserved in Business class probably due to my 1K status. I sent a message to UA customer relationship for some compensation, but was told that I need contact US Airways as the tickets were issued by US Airways. Please advise what I should expect for a reasonable compensation, and which airline is responsible for it.
Appreciate your help!"
The post Downgraded On Award Ticket? appeared first on One Mile at a Time.
A few months ago I shared some tips for maximizing airline schedule changes, in particular as they pertain to award tickets.
It goes without saying that in just about every industry, your experience will vary depending on the representative you speak with, though there are definitely some general rules to understand so that you don't waste time.
I get emails all the time asking about how to deal with schedule changes, so I figured I'd write a post explaining how I'd deal with one in practice. I think ultimately it's easier to learn with a concrete example, as opposed to just explaining the "theory" behind it.
The post How To Handle US Airways Award Ticket Schedule Change? appeared first on One Mile at a Time.