Just a couple of weeks ago Delta reminded us that their best customers are poorly-informed customers. They forced Expert Flyer — a collection of really useful tools for frequent flyers (that charges a subscription fee — to remove all information about Delta. Even flight schedules. Now Expert Flyer emails their registered members to let them […]
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from View from the Wing http://viewfromthewing.boardingarea.com/2014/09/17/american-embraces-transparency-award-upgrade-classes-us-airways/