Frequent flyer programs do roll back changes — but don’t like to admit they’re wrong when they do it. American did just that when they introduced a $5 online award booking fee that never went into effect. The idea was dropped, no announcement. Because it was stupid. Here are five more heroic times when consumers […]
The post Time to Act: Here’s What to Tell Delta and United About Their New Frequent Flyer Programs appeared first on View from the Wing.
from View from the Wing http://viewfromthewing.boardingarea.com/2014/11/30/time-act-heres-tell-delta-united-new-frequent-flyer-programs/