I’ve found that Starwood hotels are the best overall at responding to complaints. If something goes wrong on a stay, an email to Corporate Customer Service (customercare -at- starwoodhotels.com) generally takes care of it. I find that most of the time a meaningful complaint yields points equal to a free night’s stay at a given […]
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from View from the Wing http://viewfromthewing.boardingarea.com/2015/01/12/wonder-hotel-actually-youre-dissatisfied/