For those of you not up to date on the saga, see these posts:
-- My Mom Got Robbed In Our Hotel!
-- Pick Pocketing Or Premeditated Crime? You Tell Me!
Long story short my mom was robbed at the W Barcelona, and it got a lot more creepy than that -- the guy made fraudulent charges to our room, and based on how much information he knew this wasn't just a random pick pocketing.
Was the theft itself the hotel's fault? Nope. But in my opinion the hotel has a duty to take the situation seriously and to investigate when it happens on their premises, involves several security breaches, involves someone that claims to work for their brand (even if that was a lie), and they're part of a major global hotel brand, presumably with global safety standards/procedures.
The post The W Barcelona General Manager Chimes In — You Won’t Believe This! appeared first on One Mile at a Time.
from One Mile at a Time http://onemileatatime.boardingarea.com/2015/02/11/w-barcelona-general-manager-chimes-wont-believe/