The organization’s quantified approach, based on five million texts, has produced a unique collection of mental-health data. C.T.L. has found that depression peaks at 8pm, anxiety at 11pm, self-harm at 4am, and substance abuse at 5am.
Counselors are trained to put texters at ease and not to jump too quickly into a problem-solving mode. Open-ended questions are good; “why” questions are bad. Also bad: making assumptions about the texter’s gender or sexual orientation, sounding like a robot, using language that a young person might not know.
If you need help, you can reach the Crisis Text Line by texting START to 741741.
from The Art of Non-Conformity http://chrisguillebeau.com/the-crisis-text-line-helps-thousands-of-young-people-each-day/