As some of you may recall, I had a 14+ hour delay on Etihad Airways between Seoul Incheon and Abu Dhabi last month. The delay was announced at check-in, and chaos followed. That being said, I get that big delays happen. It's certainly not the ground staff's fault, so I'd never take it out on them. It's a crappy situation for everyone.
Nobody likes a 14 hour delay, and to some degree it's inevitable. Safety is always the top priority, though at the same time as passengers we book a specific airline and not a specific aircraft (at least usually), so I do think the airline has some obligation to make things right for passengers that are severely inconvenienced when flying with them. It's a cost of doing business.
Beyond the actual delay, there were a couple of things entirely within Etihad's control that ticked me off:
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Readers know that I’m a big fan of Uber, the on-demand car service. You download an app to your phone, request a pickup with the press of a button. You watch your vehicle on a map as it drives to you and shows you how many minutes away the car is. You can stay inside […]
The post Why Uber Will Win Its Political Fights: Data on Congressional Use of the App appeared first on View from the Wing.
TSA Pre-Check is one of the greatest things to happen to the US flying experience in years. For those of you not familiar with TSA Pre-Check, it allows select passengers to go through an expedited security screening whereby they don't have to take off their shoes or light jackets, and don't have to remove liquids or electronics from their bags. You know, it's basically the security screening process minus the theater. ;)
Originally TSA Pre-Check was only open to those in the Trusted Traveler program, which includes those with Global Entry, NEXUS, etc. However, over time they began allowing others in the Pre-Check line as well. I sort of get it from their perspective -- ultimately they can't be pouring a lot of resources into a small percentage of passengers, so by opening it up it was more justifiable.
That really bothered me, not from a safety standpoint, but rather from an experience standpoint. At first the benefit of Pre-Check was twofold:
The post The Worst Case For Restricting TSA Pre-Check. Ever. appeared first on One Mile at a Time.
