I like doing customer service with credit card companies online, in writing. I don’t like calling. I don’t really like the phone anyway, it’s more of an intrusion. I prefer to compose my thoughts clearly and crisply, and not have to wait in real-time for the company to respond, to transfer me around, to re-explain […]
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from View from the Wing http://viewfromthewing.boardingarea.com/2014/09/05/american-express-eliminated-online-message-customer-support/