Airline policies can be cumbersome, arcane, even byzantine. One frequent flyer program who works for a major airline told me earlier this year that he finds himself in meetings with his colleagues, talking through how a change might work to the program, and he’ll find himself having to stop and have someone remind the group […]
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from View from the Wing http://viewfromthewing.boardingarea.com/2014/12/22/strangest-airline-policy-ever-deceptively-simple-explanation/