Yesterday I noted that American is ramping up its investment in onboard cookies. Implicit is an acceptance that soft product matters, even if the most important things are, in order: Safety Schedule Seat Premium cabins need some minimum standard meal, and minimum standard of attentive service. Onboard entertainment is believed to matter, which is why […]
The post United’s Big New Investment in Inflight Meals — Including Lobster! appeared first on View from the Wing.
from View from the Wing http://viewfromthewing.boardingarea.com/2015/01/23/uniteds-big-new-investment-inflight-meals-including-lobster/