I learned a new industry term this week: “passenger burn” While ultimately air travel is frustrating and uncomfortable for many — with tight legroom and packed planes — because that is what consumers are willing to pay for, and they make decisions based on price it turns out that there are limits. Most people don’t […]
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from View from the Wing http://viewfromthewing.boardingarea.com/2015/01/08/great-news-airlines-cant-make-flying-experience-worse-without-losing-customers/